Cyberclean Systems is a unique AI company, specializing in the deployment and
operation of sophisticated robotic cleaning equipment for the environmental
services (EVS) market. Created and staffed by globally-recognized leaders in
EVS robotics, Cyberclean Systems is the 'go-to' company for those looking to
incorporate robotic systems into their EVS operations. Visit
https://cybercleansystems.biz/ for more information.

We are seeking experienced full-time Deployment Specialists to join our Client
Services Team. Those hired for this position will be required to oversee the initial
placement of a range of different autonomously driven robotic floor cleaning
machines, within our various customer locations throughout North America.
These site deployments will include installation of machines sold to customers,
site surveys for deployment assessments, and demos and extended trials
demonstrating our technology to potential customers.

Tasks & Responsibilities

Teach the staff of our client how to successfully operate the robotic
equipment, leading to robotic operator certification.

Perform basic on-site troubleshooting.

Provide excellent customer service and response to our client's needs.

Become an expert in our products and applications, understand the
technical challenges and work with our customers to successfully install,
train, demonstrate and maintain our equipment to a high level of
satisfaction.

Follow deployment SOPs; create and maintain summarized records of the
product installation with each client.

Ensure successful deployment by working with Tech Support and other
resources as needed.

Develop routes or maps for the equipment that maximize utilization.

Provide customer feedback to Tech Support, account management, and
product management as appropriate.

When not traveling to client sites, those hired for this position will be
required to perform other duties such as responding to customer service
inquiries, perform beta testing on technology in development, and similar
tasks.

What You Need

• High school diploma required, Bachelor's degree in a STEM discipline
desired
• 3-5 years of experience working with customers in a technical/field or
customer service role preferred
• Proficiency in English verbal and written skills required. Ability to speak
Spanish a plus
• Must be able to present a professional appearance with customers
• Reliability, dependability, and flexibility with changing customer
requirements required. Must possess the ability to be a self-starter and
detail oriented
• Valid US Driver's license
• Travel Requirement: 75%

Work Environment
The installation and setup of our product occur during business off-hours.
Therefore, when traveling to customer sites the person can expect to be working
four- or five-hour shifts either late in the evening (9 PM to 2 AM) or early in the
morning (3 AM to 8 AM).

Physical Demands
While performing the duties of this job, the employee is regularly required to sit
Must be able to lift 50LBS. Must stand and walk for long periods of time.

Cyberclean Systems is an equal opportunity employer.